Common normal condition for succulents.
1.It’s normal for succulents to be slightly different in color or size than they appear in photos, due to the differences of season, climate, temperature, and light.
2.It is normal for succulents will be slightly damaged during long-time transportation.
• The lateral branch is crushed or dropped.
• Slightly stretch out.
• Leaf falling.
• Leaves slightly withered or dry. Or due to the normal metabolism of the plant, the bottom leaves dry out or rot.
About Succulent damage
It is normal for succulents with “Lateral branch crushed or dropped, sightly stretch out, leaf falling” during transportation, we are not responsible for it.
If you find that there are black, rotten, watering and other issues in the received succulents, please immediately take photos of all the damaged succulents to us (Please put all damaged ones of same variety together for photos).
We will give relevant refund for them or will replace them for free in your next shipment.
After-Sales Policy
Our refund and after-sales service window remains open for 3 days upon delivery. Please unbox the product immediately upon receipt. If any issues are detected, contact us without delay. We will verify the product condition and negotiate a refund or replacement with you.
Cases Excluded from After-Sales Service
1.Non-quality-related issues, such as:
• Natural leaf shedding of plants
• Dehydration during transit (recoverable through proper care)
2.Regional shipping restrictions:
• For areas with high shipping risks (e.g., customs seizures or delivery failures), we assume no liability if you proceed with shipping despite prior notice of potential losses.
3.External factors beyond our control:
• Extended detention by customs or agricultural authorities at the destination
• Failure to pick up or inspect goods promptly after delivery notification
Need Assistance?
For refunds or replacements, contact us at:📧 mandy@chinasucculents.com
About Us
Qingdao Dodo Succulent Farm Co., Ltd. (China)🌐 Official Website: https://www.chinasucculents.com
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